CASE STUDIES

U.S. Department of the Treasury: Modernizing SharePoint for Better Usability

Challenge

The Treasury Departmental Offices relied on an outdated SharePoint 2016 environment that was difficult to navigate and manage. Employees struggled with poor usability, while content storage limits created ongoing operational challenges. A major overhaul was needed—without the option to upgrade to a newer SharePoint version.

Solution

To create a user-centered solution within these constraints, I:

  • Facilitated 8 workshops with team members across all levels to identify key pain points and needs.

  • Developed site maps, architectures, and wireframes tailored to Treasury’s legacy SharePoint implementation.

  • Designed a content migration strategy to address server limitations, using a custom Airtable system for streamlined organization.

  • Established governance and best practices for ongoing content management to prevent future issues.

Outcome

The project delivered a vastly improved SharePoint experience, making critical information easier to find and manage. The content migration strategy helped offices stay within server limits, while new governance frameworks ensured long-term usability and sustainability.

U.S. Department of Defense Cyber Training Academy: Expanding IoT Training Access

Challenge

As cyber threats grow, the Department of Defense Cyber Training Academy (DC3CTA) trains military personnel and government civilians in cybersecurity, including the Internet of Things (IoT). However, awareness of their programs was low, and former students weren’t returning for continuing education. While the Academy hosted in-person events, there was no clear strategy to extend this valuable content online, limiting engagement beyond these events.

Solution

To maximize reach and engagement, I proposed and led the development of a scalable, content-rich website that would:

  • Provide ongoing value through accessible training resources.

  • Work within the constraints of the existing CMS.

  • Feature a user-friendly architecture and wireframes to ensure usability and future growth.

  • Establish a content strategy to maintain engagement and encourage returning students.

  • Guide the team through execution on a tight timeline to meet launch deadlines.

Outcome

The site launched on time, within budget, and met both technical and user needs. It successfully increased awareness of IoT training, kept students engaged with valuable resources, and showed growing site usage and positive feedback. While the site remains private for security reasons, it continues to support DC3CTA’s mission of expanding cyber training access.

UMass Memorial Health Care: Intranet Redesign for Improved Communication

Challenge

UMass Memorial Health Care, the largest healthcare system in Central Massachusetts, relied on an outdated intranet that hindered internal communication. Employees, especially medical staff, found it frustrating and inefficient, raising concerns about potential risks to operations and patient care.

Solution

To develop an effective, user-centered solution, I conducted extensive research, including:

  • 6 employee focus groups

  • 15 stakeholder interviews

  • A system-wide employee survey

  • Analysis of healthcare best practices and technical reports

Based on these insights, I developed a strategic roadmap for a redesigned intranet, including:

  • A new systems and information architecture

  • Distributed content management and governance models

  • High-level user experience and content strategies

Outcome

My findings persuaded leadership to prioritize the project, leading to budget and planning adjustments for a phased intranet rollout. This work laid the foundation for a modern, user-friendly system that enhances internal communication and operational efficiency.


"Thank you so much for your work. It has spurred thoughtful and important discussions here and is laying the groundwork for a 21st-century intranet!"
— Andrea Badrigian, Director of Communications, UMass Memorial Health Care